WHAT THIS DOCUMENT IS ABOUT
This policy statement (hereafter the “Policy”) describes the way we handle personal data (hereafter the “Data”, “Personal Data”, or “Your Data”) of the users (hereafter the “User”, “Users” or “You”) of the websites acrengo.com and of the Apps “Acrengo” and “Acrengo PRO” (hereafter collectively referred as “Acrengo” or “Service”). This Policy does not apply to other websites, including those that may be accessed through links present on Acrengo.
EuroEuro s.r.l. (hereafter “EuroEuro”, “EE”, “We”, “Us”, “Our”, or “Data controller”) based in Via Messina 47, 20154 Milan (Italy), VAT n. IT03885410936, a company registered in and regulated under the laws of Italy, (email: firstname.lastname@example.org, website: www.euroeuro.net) has Ownership of Personal Data Handling.
By using or continuing to use the Service, You explicitly agree with the content of this Policy and expressly consent to the process of your personal data as described in this Policy.
WHY DO WE PROCESS YOUR DATA
We process Your Data for the purposes indicated below:
- To deliver services and goods requested and/or purchased from Acrengo, and in general to meet administrative, accounting, legal or technical requirements.
- To answer specific requests for information We receive from You.
- To supply You with regular updates on new products, services or commercial offers We or our partners offer.
- To inform you about the status of the Service (eg. maintenance, possible disservice,…) or to send you other notifications with respect to the Service
- To ensure the security of the Service
- To defend ourselves in Court, or prior to a Court action
WHICH DATA WE PROCESS?
3.1 Data automatically supplied by the User
During their normal operation, our systems acquire Data, that we store and process in order to ensure the correct functions of the Service. This includes: IP addresses and domain names of computers used by Users to connect to the Website, data contained in Cookies (see also the paragraph on Cookies), and other parameters such as those related to the User’s operating system and communications environment. We also collect and process data related to the interaction with other Users, to the extents required to run our Service.
3.2 Data voluntarily supplied by the User
We also store and process data that You have entered or otherwise provided, such as the data related to your profile (e.g. full name, contact information, …) or the data that you may provide using the System or during your interaction with other Users. This data may be typed in directly by You on Acrengo, or may be retrieved by Acrengo, on your request, from a third party service (e.g. another website to which you are registered). In particular, if you decide to sign-up or log-in to our Service through third party services (as Facebook, etc.) , we will store on our systems the data we collect from that service on Your behalf.
All the data you provide or otherwise transmit to or through the Service is regulated by the Service’s Terms and Conditions, that you can access at the address acrengo.com/terms.
WHAT WE DO WITH YOUR DATA
4.1 We process Your Data, including by automatic and electronic means, for the time necessary to achieve the purposes for which they have been collected. Processing refers to the acquisition, storage, transformation, deletion, display and communication of your Data. In some case, the time necessary to achieve the purposes for which they have been collected may outlive the duration of Your account or use of the Service, as for example in the case you have sent a message that will still have to be displayed to other Users after you close your account on the System.
4.2 We may send You newsletters, service-related announcements, or other notification messages and emails. You can control the kind of notifications your receive directly from your Acrengo App.
4.3 In case you are a User of our Acrengo App for shoppers, by using Acrengo, you are explicitly requesting Us to share some of your information with other Users of Acrengo, namely the shops that are present on the Service and that you are adding to your App by scanning their QR code and/or the shops with whom you are interacting through the App.
4.4 We may share your Data with our suppliers to whom we outsource part of our Service or to whom we ask to process your Data in order to facilitate our business (e.g This may include credit card processors, hosting platforms, CRM providers, etc.). This may include service providers located or that operate from outside the European Union. These service providers may have access to Your Data, Your User Content and other information for use in connection with these business activities. Where We use third parties for the processing of any personal information, We implement reasonable contractual and technical protections limiting the use of that information to the specified purposes.
4.6 We may be required to disclose Personal Data, User Content or other information in compliance with applicable laws or pursuant to lawful requests, such as subpoenas or court orders. We may use or share such information when We believe it is necessary to comply with the law, to protect Our interests or property or those of Acrengo, to prevent fraud or other illegal or illicit activity perpetrated through the Service or using Acrengo name. This may include sharing information with other companies, lawyers, agents, or government agencies.
HOW DO WE PROCESS YOUR DATA?
5.1 Location of Data processing
Although our Services are currently hosted in the European Union, personal data handling may take place in a Country that is not an European Union. This is sometimes the case, for example, when We use the services of a Third-Party service provider (see “What we do with your Data”).
Although we put in places reasonable measures to protect your Data on our System, no security measures are perfect or impenetrable. For this reason, You acknowledge that there is a residual risk that Your Data, User Content and other information may become publicly available beyond what You or We have authorized.
Also, We cannot and do not control the actions of other Users with whom the User may choose to share data and information. Therefore, We cannot and do not guarantee that Your Data, User Content, and other information that you make available through Acrengo to other users will not be accessible by unauthorized persons. In order to preserve the security of Your Data and of those of the other users, You will abide by the obligations set in our Terms and Conditions.
You also understand and acknowledge that, even after removal, copies of Personal Data, User Content, and other information may remain viewable in cached and archived pages or if other Users have copied or stored this data and information.
We use these Cookies to ensure the good functioning of the Service, including handling user sessions and the collection and generation of aggregate logs and visit information (e.g. the number of visitors and the pattern of visits to the Website).
In particular, We use persistent “Session ID” cookies to identify the Users during the course of their session, to confirm that they are logged in and to recognize them and their preferences upon their return to Acrengo.
We use Google Analytics services to collect, store and analyze user access information in an aggregated form. Google Analytics issues, stores and uses a Cookie to track this information on your browser.
If your browser settings do not allow cookies, you may not be able to correctly use our Service.
WHAT ARE OUR MUTUAL RIGHTS WITH RESPECT TO THE DATA AND TO THIS POLICY
You can at any moment request to get access to Your Data, request their correction or removal by informing us in writing via registered mail at the address you can find in the footer of the page http://acrengo.com.
We may occasionally need to update this Policy due to changes to legislation or evolution of the Service or of the technology. We, therefore, reserve the right to carry out any such changes and invite you to visit this page regularly.